If your order is damaged or you have received incorrect items, you have 14 days from receiving your order to inform us of any issues, and 60 days in total to return it in order to qualify for a replacement or full refund.
Please note, requests for replacements are dependent upon our stock levels at that time – however, if we cannot fulfil a replacement, you will be provided with a full refund.
If the reason for return is because you changed your mind, the returns policy is the same; you must contact us for a returns label within the first 14 days of receiving your order, and must return it to us within 60 days. Upon the return of the item, we will provide you with a full refund minus the cost of the shipping and return.
Please note that if your item is not faulty, the cost of the returns label (£5) will be deducted from your refund.
It is your responsibility to ensure items are returned in the same condition in which you received them; this includes any cellophane that your items were wrapped in. If goods are not returned to us in the condition in which they were received, Dice and Destiny reserves the right to refuse return, or to deduct up to 50% from the refund cost.
It is recommended that recorded delivery is used upon returning items to us. In these cases, Dice and Destiny reserves the right to refuse any refund of postage where it was purchased beyond the use of our own returns label.
Can I return an opened item?
Unfortunately, we are unable to accept a return for an opened unwanted item. Any open item may be rejected by our returns team at our discretion. If there is another reason you are looking to return an opened item, contact our customer service team and they will look into this for you.
Can I return a faulty/damaged item?
Yes, you can return a damaged or faulty item to us. Please contact our customer service team stating the issue as well as attaching images/videos of the damage or fault.
On receiving the evidence, we will be able to provide an appropriate solution. Please provide as much information as possible in order for us to resolve your query as quickly.
Can I return a single item from my order?
Yes! You can return single items from a part of a larger order. Just send customer service a quick message and we can help you with this process.
We simply give you a label and arrange the return of your unwanted item/s.
How long will my return and refund take?
Our returns team will aim to process and refund your item within 5-10 working days of the return arriving with us. However, in some instances due to circumstances outside of our control, this process can take up to 2 weeks.
Please know, we are working hard to ensure that we complete the process as quickly as possible. If you require any assistance with the return process, please contact our customer service team.
Event Tickets
Event ticket cancellations require a minimum of 48 hours notice to be refunded. All event ticket refunds are subject to a non-refundable £1 booking fee.
Event tickets can be moved to a later event with an equivalent cost on request, at our discretion.
You can contact us:
Phone: 01227 634041
Email: sales@diceanddestiny.co.uk
Return address: 103 Thomas Way, Hersden, CT3 4NH